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Published January 02, 2009 09:56 pm - Complaints about financing, and credit and debt collection in 2008 topped the Missouri Attorney General’s list of most common consumer complaints in the state for the second year in a row. Financing, collection top complaint list By Melissa Dunson
mdunson@joplinglobe.com Complaints about financing, and credit and debt collection in 2008 topped the Missouri Attorney General’s list of most common consumer complaints in the state for the second year in a row. Scott Holste, spokesman for Attorney General Jay Nixon’s office, credits that trend to the economic crisis affecting the entire country. In 2003, 2004 and 2005, telephone slamming, cramming and billing took the No. 1 spot in annual complaints. “As the country is experiencing this economic downturn, more people are finding themselves in financial straits, and they are more likely to become victims of financial schemes,” Holste said. Included in that top spot is mortgage fraud, related to the meltdown in the housing market, Holste said. Nixon’s office received nearly 5,500 complaints in the financial-fraud category last year. In July, Nixon’s office launched Operation Stealing Home, a series of lawsuits alleging mortgage fraud and other scams that claimed to help homeowners facing foreclosure. The current national economic situation also contributed to Missouri’s second largest number of consumer complaints: Financial fraud, lotteries and general scams. “Consumers should realize that if they are in dire straits, it’s going to take time to get out of it and there are no easy solutions,” Holste said. “But unfortunately, a lot of people are promising (quick fixes).” The other top 10 complaint categories for 2008 are auto sales, repair, odometer, title and towing with 3,989 complaints; telephone slamming, cramming and billing with 1,961 complaints; home repair and construction with 1,795 complaints; cable, satellite and Internet service providers with 1,341 complaints; health spas and health clubs with 1,218 complaints; travel clubs, timeshares and travel-related promotions with 1,213 complaints; identity theft with 1,129 complaints; and pre-need burial plans, funeral homes and cemeteries with 546 complaints. Complaints from the Joplin area followed that trend, Holste said. Of the 227 complaints the Attorney General’s office received from residents inside Joplin’s city limits, Holste said one-third of them related to financing and credit. Holste said one of the biggest actions Nixon took in the Joplin area last year was warning people about construction fraud following the devastating F-4 tornado that struck Newton County on May 10. Another action involved a permanent injunction and nearly $32,000 judgment against Joplin resident Derrick Gates, also known as Derrick Badders, for promoting events that never happened and not refunding money to participants. Holste said the Attorney General’s office received a record setting 120,000 complaints last year via calls, letters, e-mails and online submissions regarding possible consumer fraud. That is a 20 percent increase over the last two years, he said. Holste attributes that increase largely to the recent addition of online complaint forms and e-mail submissions. “People like the ease of doing that and it’s become a basic way for people to communicate with their government,” he said. 
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