Thu, Nov 26 2009
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Follow the link attached to this story to view a U.S. Department of Justice document addressing commonly asked questions concerning the use of service animals in places of business. Pendergraft said it would be helpful if people with disabilities would identify themselves.
Told of Pendergraft’s comment, Felkins said she doesn’t like that idea. “Do I need to do that?” she said. “I’m a disabled person. I’d like two doughnuts, please.” Felkins said what really irritated her was when a worker in the shop pointed to a sign that reads: “We reserve the right to refuse service to anyone.” Pendergraft acknowledged that happened during the tense discussion. “Disabled people and their service animals are certainly welcome,” he said. Felkins said she previously had unpleasant experiences at a restaurant in Lee’s Summit and a convenience store in Carl Junction. “This was my third experience, but this was my worst experience,” she said. Felkins said she and her father proceeded to eat their doughnuts and drink their coffee. “We didn’t eat until after the arguing was over,” she said. Federal law According to literature produced by the U.S. Justice Department, Civil Rights Division, businesses and organizations that serve the public must, under the Americans with Disabilities Act, allow people with disabilities to take service animals into all areas of the building where customers normally are allowed. The literature says the law applies to all businesses that are open to the public. Some other points from the ADA: n Businesses may ask if an animal is a service animal or ask what tasks the animal has been trained to perform, but they cannot require special identification cards for the animal or ask about the person’s disability. n People with disabilities who use service animals cannot be charged extra fees, isolated from other patrons or treated less favorably than other patrons. 
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