The Joplin Globe, Joplin, MO

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April 10, 2014

Aegis announces plan to hire 150 workers for Joplin call center

— Aegis Communications Group will begin hiring 150 workers this month for new full-time positions at its Joplin call center.

“These are all full-time positions with above-average base wage and benefit options,” Josh Friend, a recruiter with Aegis, said Thursday. He declined to cite the specific wage.

The center plans to hire the first 50 people by April 18.

Friend said the jobs were created when an existing client — a health care provider — added a new line of business with Aegis, which is a third-party call center where workers take incoming calls and make outgoing calls on behalf of clients.

Aegis currently employs more than 480 people in Joplin.

In past years, the company has announced plans to hire hundreds of workers at a time, but many of those were for temporary full-time positions. An example was hiring for Medicare Part D (prescription drug) enrollment, a contract that Aegis in Joplin handled for five years. As the enrollment period passed at the first of the year, the work force would be reduced.

Debra Zismer, human resources manager, said that with this latest round of hiring, the positions are permanent.

“It’s a change in what we’re actually supporting now,” Zismer said. “Now we’re doing other things, so it’s year-round support for the same customer.”

Applicants must be 18 or older, must have a high school or general equivalency diploma, and must be able to pass a background check and a drug screen.

Aegis has teamed up with the Workforce Investment Board of Southwest Missouri and the board’s on-the-job training program to help fill the job openings.

The program helps people who are unemployed and struggling to find a job because they may not have all of the skills employers are seeking. People hired through the program will be provided support and referrals to help them gain the skills they need.

Troy Roland, a business representative with the Workforce Investment Board, said that when a person has been on unemployment for a while, the skills gap increases.

“What we want to do is be able to get them skilled up with the abilities through customer service type training or anything that we can help provide,” he said. “And the company also provides training on top of that.”

Friend said new employees would start out as agents and would have opportunities to be promoted to leadership roles.

“There’s so much room for the agent to grow,” he said.

How to apply

THOSE INTERESTED IN APPLYING for the positions at Aegis may do so in person at the call center at 1110 E. Seventh St., Suite 100, or they may go online at Those who apply in person are to provide an updated resume and be prepared for a possible immediate interview.


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